We keep shipping simple:

North Island: $12
South Island: $10
Rural delivery: +$5

Free shipping on orders over $199
Free shipping excludes bikes and bulky/oversized items.

Medium oversized items: $25
Large oversized items: $50
Bikes: $80

When you purchase an item or items and your cart total is $199 or more, shipping is free, excluding bikes and bulky or oversized items.

Shipping rates and delivery times may vary depending on the size, weight and destination of your order.

Returns

We want you to be stoked with your purchase. If something isn't quite right, please get in touch with us as soon as possible.

Our standard change-of-mind return period is 30 days from the date of purchase. To be eligible for a change-of-mind return, your item must be unused, in its original condition and in its original packaging.

You'll need to provide your receipt or other proof of purchase.

Please contact us before sending anything back so we can help with the return process.

Items that can't be returned for change of mind

Certain products may not be eligible for change-of-mind returns, including items that have been used, damaged after purchase, or are no longer in their original condition or packaging.

This does not affect your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws.

Partial refunds

In some circumstances, a partial refund may be offered where an item has been returned in a condition that differs from when it was purchased, including where the item is used, damaged or missing parts, and the issue is not due to a fault with the product or an error on our part.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us as soon as possible. We'll work with you to find the best solution, which may include a repair, replacement or refund depending on the circumstances.

Please don't send faulty or damaged products directly back to the manufacturer unless we've asked you to.

Refunds

Once we receive and inspect your returned item, we'll email you to let you know that we've received it and advise whether your return has been approved.

If your refund is approved, it will be processed back to your original payment method. The time it takes for the refund to appear in your account will depend on your bank or payment provider.

Sale Items

Sale items may be eligible for return where they meet our standard return conditions.

Sale pricing does not affect your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws.

Exchanges

If you'd like to exchange an item, please get in touch with us first at:

Email: admin@roostcycles.co.nz

For change-of-mind exchanges, the item must be unused, in its original condition and in its original packaging.

If an item is faulty or damaged, please contact us so we can arrange the appropriate remedy.

Returning an Item

Please contact us before sending your return so we can provide the correct return instructions.

Roost Cycles
329 Trafalgar Square East
Nelson
7010
New Zealand

Unless the return is due to a faulty, damaged or incorrectly supplied item, you will generally be responsible for the cost of returning an item to us. Original shipping costs are non-refundable for change-of-mind returns.

Depending on where you live, the time it takes for a returned or exchanged product to reach us may vary.

If you have any questions about shipping, returns or exchanges, flick us a message — we're happy to help.